Open Systems Australia

Access Essentials

Access Gateway

GoToAssist

GoToMeeting

GoToMyPC

Password Manager

WANScaler

XENApp

XENDesktop

XENServer

Citrix

Citrix GoToAssist

Transform your technical-support organisation into a critical competitive advantage that drives increased revenue and profit. With just a few clicks, your support staff can see what your end users see, and vice versa. Support staff can chat with end users in real time, guide them through a product demo, “push” a Web page or file transfer, or even take permission-based control of the end-user’s mouse and keyboard to show how to resolve a problem.

Two distinct GoToAssist solutions are available to meet the needs of both individual support providers and multi-agent support teams.

GoToAssist Express: For Individuals
GoToAssist Express enables individuals and small businesses to increase their productivity by delivering fast, Web-based technical support from any Internet-connected PC.

With GoToAssist Express individuals can:

Sign up online and set up in minutes
Support Mac as well as PC users
Provide service even when customers are away from their computer

GoToAssist Corporate: For Teams
GoToAssist Corporate is a comprehensive remote-support solution that enables multi-agent support centers to provide a superior customer experience while maximizing employee efficiency.

With GoToAssist Corporate businesses can:

Customize GoToAssist to fit their unique support environment
Enable team collaboration and session escalation
Get advanced management, monitoring and reporting tools

Key Benefits

Handle more support requests in less time. The faster you can connect to a customer, the faster you can move on to the next request. GoToAssist lets you support up to eight customers at once.
Reduce travel time and lower support costs. The more issues you can handle online, the less time and money you’ll have to spend on travel.
Give your customers the ideal remote-support experience. Your customers will be impressed by how quickly and easily you can connect, diagnose and resolve their technical problems.